Shipping & Delivery Policy

Last updated: 12 November 2026

1. Where we deliver

We deliver nationwide across South Africa using trusted courier partners.

2. Processing time

Retail orders (supplements, skincare, herbs, raw materials, packaging): packed and dispatched within 1 business day after payment is confirmed.
Bulk, white-label and made-to-order orders (2 Litre and 5 Litre bulk skincare, white-label packs and large bulk orders): these are freshly made for you and dispatched within 3–5 business days. If your order needs more time, we will contact you.
Orders placed on weekends or public holidays are processed on the next business day.
If your order contains both retail and bulk items, the whole order is sent together once everything is ready.

3. Delivery time

Main centres (Johannesburg, Pretoria, Cape Town, Durban, etc.): 2–4 business days after dispatch.
Regional and outlying areas: 3–7 business days after dispatch.

Delivery times are estimates and may be affected by courier delays, weather or peak periods.

4. Delivery fees

Delivery fees are based on the total weight of your order:

Up to 2 kg: R99
2 – 5 kg: R149
5 – 10 kg: R199
10 – 20 kg: R299
20 – 30 kg: R399
Over 30 kg: R549

You will see the exact delivery cost at checkout before you pay.

5. Free in-store collection

You can choose Collect in Store at checkout at no charge. Collect from:

Healco Labs – Shop F56, Crown Plaza Mall, 2 Press Avenue, Selby, Johannesburg, 2001

Retail orders are usually ready within 24 hours. Bulk and made-to-order items are ready within 3–5 business days. Please wait for your "ready for pickup" email and bring your order number when collecting.

6. Tracking

Once your order is dispatched, you will receive an email with your tracking details.

7. Incorrect address or failed delivery

Please make sure your delivery address and phone number are correct. If a parcel is returned to us because of an incorrect address or failed delivery, re-delivery fees will be charged.