Returns & Refund Policy

Last updated: 12 November 2026

We want you to be happy with every order. This policy explains when and how you can return a product, in line with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) of South Africa.

1. Damaged, defective or incorrect items

  • If your order arrives damaged, leaking, defective or is not what you ordered, please contact us within 7 days of delivery or collection.
  • Send us your order number and clear photos of the item and packaging.
  • Once confirmed, we will replace the item or give you a full refund, including the delivery fee for that item, at no extra cost to you.

2. Change of mind (unopened items)

  • You may return unused, unopened and sealed items within 7 days of delivery for a refund or exchange.
  • Items must be in their original packaging with seals intact and in a re-sellable condition.
  • The customer pays the cost of returning the item. The original delivery fee is not refundable for change-of-mind returns.

3. Items we cannot accept back

For health and hygiene reasons we cannot accept returns of the following once opened, unsealed or used, unless they are defective:

  • Supplements, capsules, tablets, gummies, granules, teas, juices and drops
  • Skincare, body care and cosmetic products
  • Raw materials, butters, oils, essential oils, fragrance oils and DIY kits
  • Herbs and powders

Packaging items (bottles, jars, buckets, pouches, closures and capsules) can be returned unused and in their original condition within 7 days.

4. How to return an item

  1. Email us at info@healcolabs.co.za with your order number and reason for return.
  2. We will reply with return instructions. Please do not send items back without contacting us first.
  3. Return items to: Healco Labs, Shop F56, Crown Plaza Mall, 2 Press Avenue, Selby, Johannesburg, 2001. You can also bring them to our shop in person.

5. Refunds

  • Once we receive and inspect the returned item, we will let you know if the refund is approved.
  • Approved refunds are paid back to your original payment method within 7–10 business days. Your bank may take a few extra days to show the refund.

6. Cancellations

You may cancel an order before it has been dispatched for a full refund. Once dispatched, the order falls under this returns policy.

7. Contact us

Questions about returns? Email info@healcolabs.co.za or visit us at Shop F56, Crown Plaza Mall, Selby.